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Services Marketing Supervisor

Keywords / Skills : ITIL Certified, Training, It Service Management, Change Management, Communication

3 - 5 years
Posted: 2019-11-18

Saudi Arabia (Candidates authorized to work in the above mention countries are also eligible to apply)
IT/Computers - Hardware & Networking
IT/Computers - Software
Other Software/Hardware/EDP
Bachelor's Degree
• Other
• Other
Posted On
18th Nov 2019
Job Description
• Drive required changes to the IT Service Catalog and ensure that services are managed properly through introduction, deployment and retirement

• Familiarize IT users to new services through developing and conducting appropriate trainings

• Ensure continuous IT engagement to manage changing business priorities and requirements within the client’s dynamic landscape

• Orchestrate and plan service adoption and deployment

• Oversee the development of trainings for newly introduced tools and services to the client’s IT users

• Oversee the development of newsletters to enforce and increase success of IT projects implemented

• Ensure that all new tools and services are communicated to relevant stakeholders

• Oversee the analysis of utilization of services within the IT service catalog, and suggest necessary actions (i.e. remove/enhance service)

• Communicate any changes in the service catalog to relevant stakeholders and IT users
• ITIL Expert certified

• Change Management Certifications (i.e. Proscl, COMP) is preferred

• 3-5 years of experience with large-scale organizational change efforts related to implementation of new technology solutions

• Experience in using change management principles, methodologies, tools and change process

• Experience in delivering training program plans and working with technology service providers

to deliver and measure the outcome of training plans after execution

• Excellent communication skills

• Knowledge in using change management principles, methodologies, tools and change process

• Experience working within a learning and development / human resources function is desirable 
• Saudi National Required

About Company

CC Staffing International
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