Maintain a high degree of leadership and supervisory skills including: Developing and training teammates so they are prepared to assume positions of increasing responsibilities; evaluate teammates generally annually and give feedback to perform better; and hold shift meetings for Safety and Production items as instructed by the manager.
Drive continuous improvement initiatives to include 5S and conversion cost reduction.
Provides technical leadership and training to shift personnel in areas that may include line setup/operation, testing, tooling, troubleshooting, machine metrics definition/reporting, changeover, safety procedures, record keeping, and training facilitation.
Identifies potential career paths for associates and works with associates to develop their skills and knowledge in order to progress within the company. Provides documentation and follow up to training and job responsibilities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases