EMC was established in Dubai, United Arab Emirates (UAE) in 2002 and has been serving the Construction Industry and providing our clients with complete Electrical solution ranging from Design, supply, Install, Testing & Commissioning of Distribution Networks from LV to 400KV. Our staff is technically trained, allowing us to fully support the application and service needs of our customers. As a result, we are uniquely prepared to assist our customers by increasing their ability to successfully complete projects of any scope and size.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases