As an international IT services company, we’ve worked hard for 20 years to understand the issues that keep clients awake at night and to create the answers that make their lives a little easier. Our approach is to build a realistic picture of where you are today, identify what you want to achieve – and then help you deliver it as rapidly as possible. So you see the benefits of your investment in weeks, not months or years. How do we do this? By working alongside you as a partner, not just a supplier. By employing talented people with rare skills and enormous experience. And by protecting your bottom line as if it were our own.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases