Collect and document users' requirements and develop logical and physical specifications
Research, evaluate and synthe technical information to design, develop and test computer-based systems including mobile applications
Develop data, process and network models to optimize architecture and to evaluate the performance and reliability of designs
Plan, design and co-ordinate the development, installation, integration and operation of computer-based systems including mobile applications
Assess, test, troubleshoot, document, upgrade and develop maintenance procedures for operating systems, communications environments and applications software
May lead and co-ordinate teams of information systems professionals in the development of software and integrated information systems, process control software and other embedded software control systems.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases