The SEM manages a team of 5-20 Engineers, Architects, or Chief Architects. You are expected to work with your team on a daily basis ensuring the team solves their challenging software problems within deadlines. You must continuously improve the quality of your team's performance by coaching the low contributors and replacing them with better top global talent when necessary.
Our business methodology is to set aggressive quarterly goals for our products, which are driven by our product management team or the overall IT strategy. We conduct product releases on a weekly cadence. The SEM is expected to lead their team towards achieving daily and weekly goals.
You are expected to leverage your technical depth as a former developer and architect to push the team towards a high standard of technical excellence, and be achieving the organization's quality bar. As an SEM you are expected to monitor the team’s daily and weekly performance using our proprietary workflow management tools. The SEM is responsible for identifying obstacles and offering to coach to improve productivity.
Bachelor’s Degree in Computer Science is mandatory.
10+ years of software development/engineering experience in C# or Java
Proven managerial skills with at least 3 years of experience managing teams of at least 10 individual contributors
Experienced in leading multiple teams across multiple products and technologies
At least 1 year of experience in releasing software products within a CI/CD environment
At least 1 year experience working with cloud services
6+months experience using Jira and Github
Proven experience in building high-performance teams and scalable best engineering practices
Very good level of English proficiency
Nice to have:
Demonstrate success as a problem solver
Be a results-oriented individual
Comfortable "working virtually" with teammates and customers around the world
Has worked with back-end technologies and latest development frameworks
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases