The candidate must be able to independently handle a busy OPD, attend to IP cases , managing bleeders, perform diagnostic endoscopies,colonoscopies etc. He should be a team player and must be flexible. He should have the necessary qualifications and experience for the job.
Aster Al Raffah Hospital Sohar is a 60-bedded hospital that is located in the heart of Sohar city. Aster Al Raffah Hospital Sohar has been providing exemplary service to the local Omani and expat population over the years. Almost all major specialties like Emergency Medicine, Gastroenterology, Cardiology, Internal Medicine, OBG, Pediatrics, Orthopedics, Ophthalmology, and Dermatology & so on are available at the hospital. Recently it is has added MRI services to its already flourishing Radiology Department and the response from the local population has been very positive. Over the years the hospital has built up a reputation in the Al Batinah region as a center for expert services and compassionate care. The dedicated team of doctors, nurses, quality and paramedical staff of Aster Al Raffah Hospital Sohar are enthusiastic and committed to providing the best of care to the Omani population. Aster Al Raffah Hospital Sohar is now the 3rd JCI accredited hospital in Oman. With this brand-new feather in its cap, the hospital aims to deliver higher quality healthcare services with a renewed focus on patient safety.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases