The Organization: Our client is a rehabilitation and long-term care provider, with facilities in Abu Dhabi, Dubai and Al Ain. They provide multidisciplinary and intensive rehabilitation for individuals suffering from neurological problems in subacute, post-acute and long-term care settings. For both Abu Dhabi and Al Ain they are hiring Speech Therapists.
Duties & Responsibilities: Speech Therapists work closely with patients of all ages who have various levels of speech, language and communication problems, and with those who have swallowing, drinking or eating difficulties. Therapists assess a client''s needs before developing individual treatment programs to enable each patient to improve as much as possible. Responsibilities will include: •identifying developmental speech and communication difficulties/disorders; •assessing and treating swallowing and communication difficulties; •devising, implementing and revising relevant treatment programs; •working with patients on a one-to-one basis, and in groups, to deliver therapy; •managing a caseload taking account of priority cases, waiting lists, successful outcomes, referral and discharge of service users; •working with others to improve the effectiveness of service delivery.
Skills & Competencies: •Native Arab speaker, good English communication skills •Personal skills: patience, empathy, assertiveness and tact
Education & Qualifications: •DHA/HAAD/MOH license or HAAD eligibility letter as Speech Therapist is mandatory •Minimum of 2 years similar working experience
Alert HR Solutions was originally founded in Maastricht, the Netherlands in 1995. It became a leading European provider of HR solutions to staff shortages in various industries. We provide our clients with a European perspective on recruitment. After successfully serving clients in the Middle East from our offices in the Netherlands, we have opened an office in Dubai â" UAE since 2013. Our team of Middle East consultants who have lived and worked in the area for years provide our clients with the best practice solutions on offer.
Alert HR Solutions is the original private Dutch company and this team consists of approximately 25 full-time and part-time employees who work throughout Europe and the Middle East. Our clients include large public and private companies in the Middle East and Europe. The majority of our clients have worked with us for many years and return to us continuously.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases