A reputed IT/engineering consulting company in Abu Dhabi seeks a Senior Engineer for their physical security division. Potential candidates will possess excellent exposure in IT / ELV / security systems but not limited to structured cabling, CCTV systems, access controls, X-Ray scanning, public announcements and other intrusion services. Successful incumbents must be in a capacity to provide 24/7 Support on ELV Systems,testing & documentation and coordination with vendors as and when required. Electronics and communication or IT engineering degree holders with good communication skills are welcome
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases