Responsible of planning and scheduling of all Central Engineering & Project Execution functions including project planning, resource planning and review of OPCO/ Contractor schedules. Responsible for all management reports including weekly/ monthly status reports,executive reports to Sr Management Etc Provide input to the development and implementation of best practice corporateestimating & cost management guidelines, processes and procedure Conversant with Primavera and other planning tools Minimum Criteria :
B.E./B.Sc./B.Tech. in Any Engineering Discipline with Minimum Ten (10) years of relevant experience, predominantly in the Oil and Gas, Petrochemical or Fertilizer Industry. Imparts verbal and written messages clearly, Knows and applies correct communication procedures accurately and timely while showing tact and diplomacy in dealing with internal and external stake holders. Proficient knowledge of Project management Concepts and Company Procedures High degree of computer literacy with thorough experience of MS Office, SAP &project related software Data analysis and report writing skills.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases