Purpose of Job Responsible for monitoring and reporting of Ruwais Refinery Key Performance Measures and RR Score Card; validates integrity of performance measurement and reporting practices, and reviews performance targets to align with industry standards, the company strategic objectives and guidelines
Analyses performance trends, identifies gaps and improvement opportunitiesand develops corrective action plans. Follows up with departments to close performance gaps.
Manages performance benchmarking studies, interprets results and preparesmanagement reports.
Prepares regular management reports with explanation of deviations in Unityields, cost trends, quality and other parameters, highlighting causes and suggesting corrective action.
Minimum Criteria :
B.Sc. Degree in Chemical / Mechanical or Petroleum Processing Engineering.
9 years of Refinery/Gas Plant/petrochemical plant experience, including minimum 3 years in Performance Monitoring.
Work experience utilising Process Historian, laboratory information system (LIMS), and Refinery Mass Balance Reconciliation application and other enabling IT systems.
Knowledge of Oil & Gas Industry benchmarking study (Solomon Study) input data requirement/validation & results / Gap analysis.
Knowledge of Industry Performance Standards, performance measures (KPIs/KMs), and performance management practices. Familiar with Operating cost elements, budget plan & 5 year plan. Very good planning & organising skill, Team work /coordination & presentation skills.
Knowledge of relevant PC packages. Very good written and spoken English language. Knowledge of Arabic language is preferable.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases