When it comes to choosing a hospital, one thing is clear: quality counts. With more than two decades of tradition, excellence and quality in providing medical care in a comfortable and convenient environment, we bring peace of mind for the thousands of patients we care about every day with the help of our doctors, specialists and nurses
We focus on offering a wide range of consistent high quality and up-to-date medical services that allow us to improve the health of the communities we serve with compassion and sensitivity to the individual needs of our patients and their families.
As a healthcare organization, we aspire to be the hospital of choice in Riyadh and be recognized for having the most satisfied patients, the best possible clinical outcomes, and the best physicians, specialists and employees.
We strive to change medicine in the Kingdom of Saudi Arabia in a way that will have a great impact on people’s lives; working together to put the patient first in everything we do. Caring for the individual; adhering to an uncompromising code of ethics that emphasize complete honesty and continuing to learn and work in a constant effort to improve our skills, programs and services are what define a Super Speciality Hospital as it stands today.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases