Employer: Duncan & Ross (Will be seconded to our Client) Location: Abu Dhabi, UAE Employment Contract Duration : Unlimited Project Duration: 6 Months (Chance to be directly hired by the client depending on your performance) Visa/Work Permit : Provided by Duncan & Ross International Medical Insurance : Provided by Duncan & Ross Mobilization Ticket: Provided by Duncan & Ross
Roles & Responsibilities:
Project development 70%
Participate to the implementation of Client’s industrial footprint policy
Analyze in coordination with the GBUs the potential area of cooperation and possible transfer of technology (TOT)
Conceive areas for cooperation in close relationship with the dedicated local partners and GBUs
Elaborate and negotiate the business plan or business case of the selected projects
Support the operational development of the projects
Industry engagement 15%
Develop relationships with key local stakeholder across the various Client’s markets
Understands our various customers mission, operational environment and priorities, broadens their understanding of Client solutions in connection with their missions, thus to provide adequate suggestions and generate interest
Elaborate a mapping of the key decision makers, key stakeholders and potential partners in the country
Propose key business development initiatives to support the development of Client’s image in the country, reinforcing a key strategic partner position and supporting the footprint development
Supporting the UAE vision, engage with key innovation stakeholders in the various Emirates, grounding Client’s image as a key industrial innovator
Identify and formalise the specific expectation of the UAE government in terms of transfer of technology and innovation
Build and maintain a country innovation plan aligned with the country strategic plan
Propose the priorities for Client in the UAE in terms of transfer of Technology aligned with the country strategic plan
Contribute to the deployment of the innovation strategy of Client at the country level
Contribute to the communication plan from innovation perspective
Experience in customer relationship and business development
Experience in developing and validating Business Plans
Sense of customer service and customer satisfaction
Ability to work in multidisciplinary teams
Ability to challenge customer requests
Experience in Business Intelligence
Global understanding of complex systems
Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer
Duncan & Ross Engineering Consulting offers integrated and customer oriented services in the different industries such as Aerospace, Automotive, Construction, Defence, Energy, Life Sciences, Telecom & Transport. We ensure the success of our customers through our long-standing experience and our broa d knowledge network. Duncan & Ross can draw on its worldwide network of human capital, engineering consulting and quality oriented solutions. Our customers will profit from these synergies that play an important role in the processing of our projects. - From Strategy To Operation: Innovation, Procurement, Supply Chain, OPEX, Project Management. - Engineering: Design Engineering (2D/3D, CAD, BIM), Civil / Mechanical / Electrical Engineering, Field Services, Renewable Energy (SOLAR PV - CSP / WIND POWER). - Technology: Business Intelligence, Software Development.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases