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Support Engineer

Keywords / Skills : Oracle, MS SQL Server, Tomcat, Weblogic, Websphere Portal Developer, Cloud Computing, Virtualization Engineer, SAN, Amazon, SQL Azure, g, Web Application Testing, Disaster Recovery Planning, Linux

0 - 3 years
Posted: 2019-10-18

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Technical Support Engineer
ERP, CRM - Support Engineer
Software Engineer/ Programmer
Posted On
18th Oct 2019
Job Ref code
171019000091
Job Description

Job Description

Responsibilities:

Implement and install solutions on the customer's test and production environments.
Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
Act positively and respond promptly to the customers requests/tickets.
Prepare, review and ensure accuracy of technical documentation.
Conduct Preventive / Corrective Maintenance visits customer sites physically or remotely.
Perform any other job-related duties incidental to the work.

Requirements:

Bachelor's Degree in Information Technology, Engineering/Science, Computer application or any related field.
Fresh graduates / Up to 3 years experience in a familiar field.
Willing to travel abroad and work extra hours whenever needed.
Knowledge in database engines (Oracle and MS-SQL).
Basic knowledge in operating systems (Linux and MS Windows).
Knowledge in application servers (Tomcat, WebLogic, and WebSphere).
Knowledge in Directory Services (AD & LDAP).
Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.
Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies.
Knowledge in PKI Infrastructure and Certificate Authorities.
Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).
Knowledge in server and client operating systems (Linux Distros, Windows).
Knowledge in web application servers (Jetty, Wildfly, JBoss).
Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean).
Cloud Infrastructure Tools (OpenStack, Kubernetes, S3, Docker).
DevOps Techniques and Skills including CI/CD.

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