We're running an Online Hiring Tournament on February 24th to hire SVPs of Engineering and Operations (USD $400K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 5 SVPs this week. This is a 100% remote, full-time role.
This tournament will be hosted for our client ESW Capital, who will be hiring the SVPs of Engineering and Operations who win this tournament. A little more information about the role:
The SVP of Engineering & Operations reports to the Chief Operating Officer and will serve as a key member of the global executive team. As part of the leadership team, you will be expected to not only run a world-class 1000 person engineering organization using our revolutionary and radically differentiated processes - you will also be expected to run operations across a variety of disciplines including SaaSOps, IT Ops, Support and Finance.
We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster (approximately 3 hours instead of a multi-day testing process).
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases