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System Application Support

Keywords / Skills : Support, Application, System, IT operation

3 - 8 years
Posted: 2018-12-10

Software Engineer/ Programmer
Posted On
10th Dec 2018
Job Ref code
Job Description

Job Description

Role Statement
Support Applications Systems in Core Banking, Payments & Funds Transfer.
This individual will apply proven communication, analytical and problem-solving skills to understand the business requirement and help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.
Key Objectives
Ensuring prompt, efficient and effective Analysis of the problems reported by the users.
Ensuring the successful and timely resolution of the reported problems.
Ensuring the successful training given to the users and to the IT Operators
Ensuring the successful recording of the issues and resolution provided.
Interacting and follow-ups with the vendors on problems and enhancement reported to the vendors.
Principal Responsibilities
a) To assist in understanding and analyzing the day to day problems faced by the end users of the systems.
b) Advise on interface testing and certification
c) Advise on system integrity between banking and other payment system
d) Supervise maintenance and upgrade of proprietary software applications
e) To provide advice and support to users on the most appropriate software packages and applications to meet business needs
f) To deliver training to users in software applications
g) Prepare manuals for operators and users
h) Advice in implementing changes required by users & software vendors.
Person Specifications
1. Minimum education level / discipline: Diploma / BA degree in Computer Science or equivalent.
2. Mandatory professional qualifications / licenses:
3. Required experience in terms of region/industry/business/function/role: 3 - 5 Years Experience in IT operation and Analysis / preferably in Banking Environment.

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