Job Description Title: System Engineer Dept: Business Solutions unit Reports to: Business Unit Manager_______________________________________________________________________ Position Summary The System Engineer (SE) is the technical engineer who will be performing the configurations and customizations needed for a Software AG project. Objectives: The SE will be responsible for successful delivery of implementation projects with best practices of Software AG products and aligning with customer requirements and policies. The SE will be responsible in contributing into building customer awareness about Software AG products and latest releases. Essential Job Functions Work with Senior Solution Architect to establish specific account technical plans and Software AG technology strategies Provide local support to customers on their implemented Software AG product. Provide professional services for Software AG products implementation and specific customizations. features/benefits of Software AG products to prospects' specific needs Provide on-going technical support to well-qualified prospects conducting evaluations (this may include training, programming of examples, third-party software integration, trouble-shooting, best-practices consulting) Provide product feedback from customers Communicate competitive intelligence from the field Keep up to date with any new Software AG solutions (especially from the belonging business line) and relevant technical knowledge Requirements Skills Communicates and writes in a clear and precise way Excellent presentation skills and interaction with customers Experience developing and presenting clear and concise product briefings Ability to take direction from Management and Senior / Principal System Engineers Ability to understand customers' business, needs, challenges and expectations Shows personal commitment with the team and its goals Is able to think logically and abstractly: recognizes discrepancies, connections and structures (analytical skills) Carries out projects in time and high quality with appropriate organization and planning (project management skills) Is target and success orientated Is ready to constantly develop his / her skills, qualifications, knowledge and personality (learning orientation) Education and Experience B.S. Degree in Computer Science, Mathematics, Engineering "Excellent" experience in software AG products : webMethods, BPMS. Programming experience Understanding of business infrastructure technology, network architectures and distributed computing Competency in various languages (e.g. Java, C/C++, SQL, HTML; Natural, Adabas, EntireX) Experience with Internet software development and concepts Experience with Operating Systems (e.g. NT, Unix; Mainframe such as ZOS, BS2000) and Databases (SQL; Adabas) Experience with Business Infrastructure concepts and technologies (SOA, BPM, BAM, EAI) Knowledge of Software AG products and solutions
Future Technology Systems Company - FutureTEC is a leading Information Technology Solutions Provider, delivering world-class Information Security, Information Management, and Business Solutions.
Our experts’ decades of accumulated knowledge and experience coupled with our partnerships with major multinational technology providers have enabled us to provide an extensive range of IT services to small, medium and large enterprises. Providing unparalleled solutions, we help our clients design, manage and secure their information-driven world more efficiently.
With a corporate philosophy focused on clients, we will continue to deliver extraordinary value and exceed our clients’ expectations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases