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Team Lead - Fault Management

Keywords / Skills : Fault Management, Telecom, Troubleshooting, Wan, L2

2 - 7 years
Posted: 2019-08-25

Job Description
years of work experience of which at least one year should be in Telecom-troubleshooting/Fault-management domain.

• Excellent English – spoken and written communications must be clearly understood

• Should possess basic Technical knowledge of Telecommunication/WAN network.

• Fault-management L2 Engineer is responsible for monitoring and resolving the fault tickets that escalated due to inappropriate resolution steps taken at L1 stage.

• Responsible for directing and coordinating with internal and external team to carry out corrective action ensuring that faults are effectively resolved within the SLA.

• Need to closely work with multiple teams and operate in a high pressure, time constrained work environment, should be analytical and be able to apply professional judgment to successfully perform the assigned responsibilities.

• To maintain a high degree of customer service for all support queries and adhere to all service management principles.

• Good interpersonal skills to liaise with customer (Both Internal/External)

• Ability to review and analyze customer needs and provide appropriate client options/solutions



About Company

Future Focus Infotech FZE

Work & Win With Us

Future Focus Infotech (FZE) addressing the MEA geography (FFI MEA) is the WOS of Future Focus Infotech Private Limited, India – a Strategic IT HR Consulting Services and Managed Solutions service provider.
Industry Expertise

We're uniquely organized by industry practices in the Information Technology domain to ensure that our Relationship and Delivery team have in-depth understanding of your business. This has been reiterated by the fact that our customers continue to extend the relationship beyond existing and established borders - enabling them to scale up resources and add the subject matter experts they need & as they need them.
Relationship & Consulting Specialization

Our team focuses exclusively on IT HR consulting services that are strategic in nature and differentiated through approach and process from the general "staffing" business, making them uniquely positioned to identify and engage you to the right resources. Our global delivery system accesses an incredible pool of specialized talent from around the globe.
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