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Techinican L1 & L2

Keywords / Skills : Electronics, Telecommunication, Technician, Technical Assistant, L1, L2, Troubleshooting, repairs

1 - 2 years
Posted: 2019-08-05

IT/Computers - Hardware & Networking
High School or Equivalent
Posted On
5th Aug 2019
Job Description
Job description
  • To carry out proper fault diagnosis to improve the quality of repairs
  • and reduce repeats
  •  To ensure that the KPI’s are understood and met on a timely
  • manner
  •  To complete all L1 & L2 repairs and achieve targeted productivity
  • within the given time frame.
  •  To achieve maximum scores in all attended trainings to keep up
  • with the high technical competency level
  •  To preserve the customer property with utmost care to reduce
  • customer dissatisfaction
  •  To provide timely feedbacks to superiors on product failure issues
  • To maximise successful repair rate.
  • Participate in Technical Forums and provide input & suggestions

    on repair related issues.

  • Prioritising repairs on FIFO basis 

A Degree/Diploma/Trade Certificate in Electronics or Telecommunications

 1 year experience in mobile service industry as a technician / technical assistant.

 Troubleshooting skills.

 Good knowledge of MS Office applications.

 Good Communication skills and fluency in English-oral & written

About Company

Retail stores, distribution, customization of phones and accessories
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