The person would be responsible for providing technical guidance to the GM (FMCG Company) in relation to all aspects of developing a world – class dates production and packaging business for the Sultanate of Oman.
A key output will be leading on the creation of the (FMCG Company) Business plan to achieve the organization’s objectives.
Specific duties will include reviewing the existing Feasibility Study, identifying all resource requirements including Manpower, machinery and logistics and liaising with and managing inputs from all outsourced consultants in order to achieve the creation of the Business Plan.
A detailed and fully costed project plan will need to be developed to include the identification of project risks and mitigation strategies as well as Stakeholder Mapping and Stakeholder Management Planning.
Must possess the following:
Bachelor’s Degree in Process Engineering
MBA (Manufacturing / Operations Management) / PMP / HACCP Certification – good to have
Overall experience of 10 years or more with 5+ years in senior operations management position in an FMCG company/agribusiness.
experience in overseeing manufacturing of Date products is must.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases