A well-established IT system integrator is looking to hire Technician/Junior Engineer for its IT project to be based in Abu Dhabi. Below are the requirements:
2 Technicians Structured Cabling and ELV Structured Cabling UTP Structured Cabling Fiber Professional Labelling and cable Arrangement CCTV Camera Installation & Configuration Access Control Installation & Configuration Intrusion Detection System & Panic Alarm System Intercom System Installation & Configuration Other ELV Systems 2 Technicians Physical Security Systems Gate Barrier & Road Blocker Installation & Configuration X-Ray Scanning Systems Installation & Configuration Public Announcement System Installation & Configuration Vehicle Plate Detection System Installation & Configuration
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases