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Telephone Account Manager

Keywords / Skills : Telesales, Tele Sales Executive, Sales Manager

2 - 7 years
Posted: 2018-07-05

Job Description

RESULTS & RESPONSIBILITIES
REVENUE
• Selling a range of Achilles products & services to prospective customers
• Cross-selling & upselling to maximise revenue opportunities
• Manage the annual subscription renewal process for designated accounts
• Achieve monthly quarterly and annual sales objectives
• Contact customers to schedule Audit requirements and taking payment
• Follow up database mail shots by telephone to establish sales leads
• Supporting Buyer-led campaigns to onboard new Suppliers

RETENTION
• Build rapport with customers; understanding their needs and recommending appropriate solutions
• Proactively review customers’ accounts, to advise how the customer can achieve
more value from the subscription
• Promote usage within Supplier organisations through reporting & insights
• Maintain optimum customer experience & satisfaction
• Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools
• Work with Account Managers to follow up buyer-sponsored campaigns, escalating any issues for resolution
• Recommend additional products and services that can add value to the customer
• Manage the annual subscription renewal process, maximising retention rates
• Manage win-back process where Supplier subscriptions have lapsed

DATA QUALITY
• Work with Data Validation to highlight any missing or incomplete information submitted within Supplier questionnaires, and support suppliers to resolve issues
• Monitor reports of documents approaching expiry, and diarise calls to assist suppliers with updates
• Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes
• Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings
• Update and maintain customer details and account records using in-house applications

TEAM
• Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
• Take part in morning huddles to review previous day and to set daily objectives
• To work within a framework of corporate standards and policies.
• Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents 

KNOWLEDGE
• Structured selling
• Sector knowledge
• Working knowledge of MS Office applications

EXPERIENCE
• Previous experience in an Inside Sales or Customer Service role

QUALIFICATIONS
• No mandatory qualifications required



About Company

Using smart, data-driven insights, Achilles Information Limited single-mindedly delivers opportunities for your business to grow. And with almost 30 years'​ of experience, it's no surprise we are the global leader and partner of choice in supply chain risk and performance management. Our ambition is always to exceed your expectations by offering transparent partnerships, innovative products and services and value for money solutions.


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