We are interested in hearing from energetic and self-motivated telesales professionals who will go out of their way to delight our motor insurance customers.
How to apply - please apply directly on https://afia.ae/insurance-advisor/
Work involves outbound calls and servicing incoming queries on motor insurance and selling motor covers.
Strong consulting and negotiations skills are must in order to be successful in selling covers to prospects or existing clients and provide compelling service from the first introductory phone call all the way to issuing the policy. You will be preparing and presenting motor quotations, emailing and following up, confidently servicing and consulting each prospect.
Available immediately in the UAE Bachelor’s degree from a reputed university
Demonstrable success working in telesales or sales
Apt phone etiquette and friendly phone voice
Polished convincing and negotiations skills
Excellent written and verbal English communication skills
Flexibility and openness to innovation and improvement
AFIA is one of the oldest, most well-respected insurance advisors and consultants in the Middle East. Operations were started in 1995, when we noticed there was a niche in the market for effective and well-targeted insurance based on prudent risk assessment.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases