Greetings to you from 3i InfoTech Asia Pacific Pvt Ltd / 3i InfoTech Sdn Bhd Let me first give you brief about 3i InfoTech 3i Infotech is a global Information Technology company committed to Empowering Business Transformation. We have over 1500 customers, including 62 in the Fortune 500 list, in more than 50 countries across 5 continents. You can visit our website www.3i-infotech.com to get more information or feel free to contact me on the same.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases