Job We are now recruiting for a Tradenetworks General Job Purpose: • To develop and maintain strategic partnerships with assigned worldwide accounts. • Identify opportunities for account growth while offering customers a full array of value added services. • Monitor competitor actions in each account to ensure that appropriate responses are formulated and communicated. • Provide input into the overall account strategy. • Be responsible for the execution of that strategy at the local to Global level
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases