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Trainer (Retails & Customer Service)

المهارات الأساسية : Retail, Customer service, trainer, training, training and development

3 - 8 سنة
Posted: 2019-02-12

الصناعة
Recruitment/Staffing/RPO
وظيفة
IT
الدور الوظيفي
Customer Service Executive (Voice)
نشر في
12th Feb 2019
الرمز المرجعي للوظيفة
111218000064
الوصف الوظيفي

Job Description

Job duties include:
Deliver associate training and assessment programs with a high degree of excellence.
Facilitate a variety of training programs in multiple formats to include virtual and traditional classroom, and conference room.
Consult with management, supervisors, and employees to assess training needs.
Demonstrate expertise in creating and reviewing video training content, both live and recorded presentations.
Demonstrate methods and skills in all areas of training and development.
Guide associates in mastering tasks and skills related to their positions.
Continually evaluate and analyze training progress and procedures to ensure course effectiveness and maintain consistency of training content, providing feedback to Retail Methods and Training Specialist
Implement and deliver training for all competency levels within the Agency.
Track training metrics, providing insight and innovation for continual improvement.
Qualifications
Bachelor Degree
3 years training experience with an emphasis in skills attainment, teaching detailed processes, and effective coaching, or related field is preferred.
Proven experience with a wide variety of training delivery methods including on-the-job, instructor-led, virtual classroom, web-based training modules, simulators, conferences, and workshops.
Proven results leading change in behaviors through effective training programs and methods, through training plans which s/he has personally developed and delivered, and those developed by others.
Exceptional organizational, team building, and time management competencies.
Demonstrate leadership, change management, and mentoring skills.
Perceptive assessor of, and the ability to articulate, the strengths and opportunities within others.
Effective teaching, presentation, organizational, project management, oral and written communication skills.
Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, et al), virtual training platforms.
Exceptional troubleshooting, decision making, and issue resolution skills.



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