Our company is totally committed to provide high quality Recruitment and Consultancy services for various industries and we have been engaged by most of the leading companies in the Middle East to provide high quality resources for their businesses. Position: Head- Internal Audit Location: Oman Client â" Automotive Group Years of Experience: Current Location: Current Salary: Expected Salary: Notice Period: Regards, Talent Acquisition [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases