As a Vice President of Professional Services, your mission is to manage a team of IT professionals that will provide expert techno-functional consulting services to telecommunications and enterprise software companies.
We are looking for a seasoned leader with extensive experience in delivering customized solutions to telecommunications and enterprise software companies by managing the implementation of professional services projects.
What you need for this position:
Master’s degree in Engineering or Business related disciplines
+15 years of experience in Engineering, R&D or professional services
+5 years of experience in Telco
Extensive experience in leading a large organization of +100 individual contributors
Experience in managing multiple $5M - $10M professional services projects across more than a single product, while achieving 40%-60% of margin
Have perfect spoken and written English
Ability to communicate with several diverse techno-functional teams
Experience in overseeing the implementation process of client-facing SaaS projects
Skilled at communicating effectively with software engineers, technical customer support teams and project managers
Other highly desirable skills/experience include:
Willingness to un-learn management styles that you use before and re-learn how to manage a team under our own "Worksmart Pro" productivity management model
Strong organization skills, experience leading and working across large multi-functional teams with direct and indirect influence
Strong cross-functional experience, project management, consulting technology and process improvement skills
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases