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Jobs in Alexandria
VP of SaaSOps ($200K/year) - Remote Work
Sorry, This job is expired.
VP of SaaSOps (200K/year) - Remote Work
Crossover for Work
Keywords / Skills :
Vice president, CTO, CIO, IT director, Head of IT, Senior leader, executive, saasops, IT Operations, IT Infrastructure, Devops, IaaS, PaaS, SaaS, remote, work from home, business english, AWS, Amazon, IT Operations Management, Cloud migration
Alexandria
,
Cairo
15 - 25 years
Posted:
2019-03-09
All Jobs by this Recruiter
Industry
•
IT/Computers - Hardware & Networking
•
IT/Computers - Software
•
Telecom
•
Internet/E-commerce
Function
•
IT
•
Telecom/ISP
Role
•
VP/ Head - Technology (IT)
•
VP/ Head - Technology
Education
Bachelor's Degree
Stream:
Any
Salary
200000 - 200000 USD
Posted On
9th Mar 2019
Job Description
The VP of SaaSOps will manage a team of 5-15 Software SaaSOs Managers and ensure the team solves their daily challenges by removing blockers and managing constraints. It is expected that you will be monitoring the team’s daily and weekly performance using our proprietary tools.
The Vice President of SaaSOps ($200K/year) will be expected to ensure the availability, uptime and cost optimization of our high-quality products. You should have an always-on mentality, a passion for metrics-driven decisions, and a desire to execute drastically differentiated technical operations processes using cutting edge technologies.
You will be responsible for building out a globally dispersed technical operation using distributed teams and an ultra-efficient application hosting infrastructure. Your first priority will be to scale these activities – while continuing to meet tight, daily SLAs. Priority two will be to focus on longer-term planning to drive continuous improvement.
Additionally, we expect you to lead & perform deep-dives into weekly metrics and escalations and leverage your broad Technical Operations Management experience to raise the level of the team performance in an atypical, fast-paced environment.
Candidate Requirements:
Bachelor’s Degree in Computer Science (MS or Phd. preferred) is mandatory.
+15 years of experience in IT Operations Management
At least 5 years of SaaS Ops/Tech Ops/Infrastructure Ops/DevOps experience
+3 years of experience managing Cloud Infrastructure Organizations (IaaS, PaaS, SaaS Ops)
Proven leadership experience of building and managing globally dispersed teams with a of 50+ heads within the last 3 years, where you were responsible for goal setting, performance measurement, and hiring/ firing decisions (direct reporting lines)
Minimum of 2 years in a senior software engineering management position such as CTO/CIO, Head of Operations or Engineering, or VP of Operations or Engineering
Proven experience in building high-performance teams and scalable best-practices in an Operations and/or engineering organization
Proven ability to use metrics as a key driver in your decision-making processes
Proven and recent experience of setting aggressive goals for your teams using SMART principles
An advanced level of English
Nice to have:
Cloud-based hosting experience with Amazon EC2 a significant plus
Proven experience of migrating products from legacy infrastructure to the Cloud or between Clouds
Recent experience with DevOps teams
Key Skill(s)
Vice president
CTO
CIO
IT director
Head of IT
Senior leader
executive
saasops
IT Operations
IT Infrastructure
Devops
IaaS
PaaS
SaaS
remote
work from home
business english
AWS
Amazon
IT Operations Management
Cloud migration
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Share
About Company
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
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Additional Comments
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Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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