The VP of SaaSOps will manage a team of 5-15 Software SaaSOs Managers and ensure the team solves their daily challenges by removing blockers and managing constraints. It is expected that you will be monitoring the team’s daily and weekly performance using our proprietary tools.

The Vice President of SaaSOps ($200K/year) will be expected to ensure the availability, uptime and cost optimization of our high-quality products. You should have an always-on mentality, a passion for metrics-driven decisions, and a desire to execute drastically differentiated technical operations processes using cutting edge technologies.

You will be responsible for building out a globally dispersed technical operation using distributed teams and an ultra-efficient application hosting infrastructure. Your first priority will be to scale these activities – while continuing to meet tight, daily SLAs. Priority two will be to focus on longer-term planning to drive continuous improvement.

Additionally, we expect you to lead & perform deep-dives into weekly metrics and escalations and leverage your broad Technical Operations Management experience to raise the level of the team performance in an atypical, fast-paced environment.

Candidate Requirements:

Bachelor’s Degree in Computer Science (MS or Phd. preferred) is mandatory.
+15 years of experience in IT Operations Management
At least 5 years of SaaS Ops/Tech Ops/Infrastructure Ops/DevOps experience
+3 years of experience managing Cloud Infrastructure Organizations (IaaS, PaaS, SaaS Ops)
Proven leadership experience of building and managing globally dispersed teams with a of 50+ heads within the last 3 years, where you were responsible for goal setting, performance measurement, and hiring/ firing decisions (direct reporting lines)
Minimum of 2 years in a senior software engineering management position such as CTO/CIO, Head of Operations or Engineering, or VP of Operations or Engineering
Proven experience in building high-performance teams and scalable best-practices in an Operations and/or engineering organization
Proven ability to use metrics as a key driver in your decision-making processes
Proven and recent experience of setting aggressive goals for your teams using SMART principles
An advanced level of English

Nice to have:

Cloud-based hosting experience with Amazon EC2 a significant plus
Proven experience of migrating products from legacy infrastructure to the Cloud or between Clouds
Recent experience with DevOps teams

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About Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.