The Chedi Muscat A stunning resort overlooking the Gulf of Oman, The Chedi Muscat is an award winning luxury resort with its own private beach near Al Ghoubra, The Chedi Muscat is the leading 5 star resort in Muscat located on an expansive 21 acres of land approximately 20 minutes from Muscat's old city. The resort features 158 rooms and suites with magnificent views of beautifully landscaped gardens, the surrounding Hajar Mountains and the picturesque Gulf of Oman. Dining venues include six restaurants offering Arabic, Asian, Indian and Mediterranean cuisine. Denniston Architects, spearheaded by renowned visionary Jean-Michel Gathy, is the creative mind behind The Chedi Muscat’s inspired designs while The Restaurant is a creation of Yasuhiro Koichi of design studio SPIN in Tokyo.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases