1. Provide excellent customer service 2. Prepare tables by setting up linens, silverware and glasses 3. Greet and serving customers, escort customers to their tables, 4. Present menu and provide detailed information when asked, 5. Inform customers about the days specials, offer menu recommendations upon request, Up-sell additional products when appropriate 6. Take accurate food and drinks orders 7. Communicate order details to the Kitchen Staff 8. Serve food and drink orders 9. Deliver checks and collect bill payments 10. Carry dirty plates, glasses and silverware to kitchen for cleaning 11. Arrange table settings and maintain a tidy dining area 12. Check dishes and kitchenware for cleanliness and presentation and report any problems 13. Follow all relevant food safety and hygiene procedures 14. Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations. 15. Multi-tasking various front-of-the-house duties Minimum Skills & Qualifications: 1. Should have a valid baladiya card 2. Should have work permit in Kuwait under article 18 3. Excellent presentation skills 4. Active listening and effective communication skills 5. Flexibility to work in shifts 6. Team Player
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases