Monitor all quality activities of project & reports to the QA/QC manager for quality matter on project & Contractor's representative for overall quality matters.Accountable for the implementation of LTEA Quality Control Plan throughout the lifecycle of the project & fostering continual improvement Production,management,implementation,review & update of the audit programmes,internal & external (supplier audits) Managing & implementing the Project specific procedures & inspection test plans Analysis & reporting the quality performance to Contractor's representative/Project Management Consultant as necessitated Verification & Review of Project specific documentation (Design,drawings,calculations,reports,studies etc Control of Project Quality documents Reports his findings to the QA/QC Manager
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases