1. Logistics Leader put Safety first in the Distribution Centre leading to a ZERO INCIDENT Safety Culture. 2. Supporting the customer service for specific customers served out of the DC. 3. Key responsibilities include planning, coordinating, and organizing the distribution and storage of materials and products keeping an eye on the cost, quality, quantity, and good efficiency of the storage and movement of goods 4. Leading the management of the 3PL effectively. 5. Monitors the arrangement and shipping of products and goods from distribution center(s).
Stock control, transportation, warehousing, freight management, trade management and ensuring structures are in place to monitor the flow of goods and materials. 6. The roll will be responsible for the efficient working of the appropriate systems (WMS /SAP etc.) and improvements to support process efficiency. 7. Cross Functional working is required to ensure plans are clearly understood and aligned. Strong communication and problem solving skills are essential. Experience of Network Design is desirable. Establishing and implementing business strategies, plans, and objectives. 8. Take a lead to manage and control overall MEA inbound & outbound freight & distribution cost elements.
9. The role will be key point of contact for EMEA central logistics team to drive corporate initiatives
Zero Incident Culture
Near Miss / Observation Reporting
Champion for EHS
Organize Gemba walks
Management of 3PL relationship and performance within specific area of responsibility (Inbound or outbound logistics)
Management of Documentation / Customs
Coordinating and liaising with customers, vendors, service providers
Capacity Management in the Warehouse Systems Management / Improvement (WMS/SAP)
Manage internal and external enquiries pertaining to shipment status, Maintain
Analyze & report KPI to drive performance improvement
Generating cost benefit analysis for any operations projects
Managing onboarding of the new logistic partner & their systems
Improve receiving & shipping process design.
Drive Continuous Improvement projects and process efficiency – in-out flowtions s, capacity management and inventory leading to productivity improvements.
3 years minimum experience working in a complex distribution/logistics environment . Knowledge of Gulf market
CILT Certified Preferably
Can do approach
Able to communicate intimately with others.
Ability to delegate duties.
Able to efficiently and effectively handle shifting and multiple priorities.
At Black & Grey, we connect high potential young talent and experienced game-changers to great businesses in the Middle East. This is what we do best!
We believe most human resource issues are not black-&-white; people have wonderful variables and aspirations at every stage of their career. To strike the right balance and effectively manage the grey areas of HR, we invest time and effort to understand our client’s and candidate's exact needs and deliver the right solutions using insights, intellect and a lot of compassion.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases