To manage and oversee the structure of Space340 allocation in Bahrain; To conduct all relevant inductions and training members who will sign up in Space340; To increase sales and schedule several corporate events based on the reasonable target CEO along with the Partners agreed on until the end of the year; To be the first point of contact, and to manage all current and new permanent Space340 enquiries, requests and concerns;
Man² is a creative think tank aiming to finding solutions by innovation and design. We don't think of ourselves as being a typical design firm, rather, we are a practice working towards the goal of bringing seemingly disparate elements together, in an attempt to make a meaningful contribution.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases