using a range of software for developing detailed designs undertaking complex calculations liaising with clients and a variety of professionals including architects and subcontractors compiling job specs and supervising tendering procedures resolving design and development problems managing budgets and project resources scheduling material and equipment purchases and deliveries making sure the project complies with legal requirements, especially health and safety assessing the sustainability and environmental impact of projects ensuring projects run smoothly and structures are completed within budget and on time Bachelors in Engineering or Diploma in Engineering (3years) required with good communication skills and expertise in Civil Engineering.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases