We are urgently in need of a Project Manager to join a world-class team based in Munich, Germany working for one of the world's largest data management company - a highly respected market leader. Initially, this is a 12 month contract but will be extended up to 18 months depending on performance.
A good knowledge of IT technologies within one of the following domains is highly beneficial; data, networking, storage and security is highly required.
o Act as the primary point of contact for the customer with regards to Services projects o Identifying and tracking consultant and subcontractor availability
o Providing real-time Project Management and reporting on all assigned projects
o Providing ongoing engagement direction to internal delivery resources and subcontractors
o Providing the revenue and cost forecast for the project assigned
o Ensure the project is delivered aligned with the scope of work, and its financials
o Providing revenues and costs waterfall figures for the projects assigned
o Provide a proper closure of project to customers and internal teams
o Ensure risks and issues are addressed in a timely manner and with a proper plan in place
o Monitoring and reporting Customer Satisfaction o Ensuring consistent internal Consultant utilisation, according to targets
o Work in conjunction with the technical delivery team for assigning the right resource at the right time aligned with the scope of work
Ateca Consulting is a specialist IT and Telecoms Recruitment Company. From our headquarters in London a highly trained team of consultants work with clients around the world.
We have many of the world’s leading organizations among our prestigious client list and are involved in some of the most high-profiled ICT projects Worldwide. Our excellent understanding of our sector and close relationship with our clients enables us to understand their exact requirements and provide bespoke strategies to ensure the right people are recruited at all levels of the business.
We work closely with clients regarding both contingency and project recruitment, offering contract and permanent resource solutions. Our market-focused approach has enabled us to build a database of highly skilled consultants, many of whom have been introduced to us through personal referral and therefore are rarely on the open market. All candidates are fully referenced before being submitted to any client.
Through our many years of experience we have learnt to understand what our clients need and to match that need with speed and accuracy. We know that in a competitive market place it is important to be flexible, reliable and responsive and this is what defines our service.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases