Future Technology Systems Company - FutureTEC is a leading Information Technology Solutions Provider, delivering world-class Information Security, Information Management, and Business Solutions.
Our experts’ decades of accumulated knowledge and experience coupled with our partnerships with major multinational technology providers have enabled us to provide an extensive range of IT services to small, medium and large enterprises. Providing unparalleled solutions, we help our clients design, manage and secure their information-driven world more efficiently.
With a corporate philosophy focused on clients, we will continue to deliver extraordinary value and exceed our clients’ expectations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases