• Minimum 3 years in solution design or enterprise presale
• Good to have a technical delivery or project manager work experience
o Establishing the vision and strategy for manage Services.
o Support the transformation to be a lead organization in system integration.
o Creating feasibility studies of new services and coordinate with the team for the launch of new products/ capabilities.
o Run RFI, RFP and develop partnership with OEM and lead SI to come up with new services related and conducting a Gap Analysis.
o Coordinate with the partners / vendors to understand the new services and complete the go to market process to establish it.
o Participate in client meetings, leading the consultative techno functional process and understanding and translating complex, functional, technical and business client requirement into architectural designs.
o Developing of solution(s) including hardware, software and services that address client needs along with the Pre-Sales teams.
o Identifying Bill of Materials (BOM) for solution architectural designs.
o Establishing standards and procedures in solution architecture, to ensure high quality deliverables.
o Creating Delivery time Estimates based on solution architecture approach.
o Conducting proofs of concept for new technologies
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases