Job Description: This senior position is a dual role position in which the individual must be of high-energy, self-motivating, with great leadership capabilities, in addition he must have hands-on extensive experience as a z/OS Specialist.
Provide assistance as needed to IT support groups to improve performance and efficiencies
Follow established policies and procedures; determine and recommend potential enhancements
Perform analysis on key metrics/processes and recommend improvements that maximize efficiencies
Create daily, weekly, monthly, quarterly and annual performance reports
Ensures that performance discussions are documented and implemented accordingly
Assist in communicating measurement standards and key performance indicators to all members of the organization
Monitor and verify the integrity of the data to be reported and review with local management before distributing
Remains up-to-date on latest performance management, training and development
Reviews and updates performance appraisal tools and technologies
Identify training needs and assist with performing any required training
Recommends the acquisition of hardware, software, and tools supported by capacity planning initiatives
Must be able to work within scope of authority in a manner consistent with firm guidelines, policies and procedures
Must have great communication skills verbal and written such that complex concepts and implications can be communicated to others efficiently
This position requires participation of the on-call rotation for the z/OS group
Must have an exceptional record of accomplishment in architecting, implementing and managing a world-class system based on an IBM z/OS architecture
Must have excellent experience with large mainframe environments including z/OS, SYSVIEW, WLM (Workload Manager), RMF III, RMF Reporter, SMF Processing, Microsoft Excel & PowerPoint, z/OS Performance Tuning and Capacity Planning
Must have senior level skills with storage performance analysis, tuning and reporting
Thorough working knowledge of a wide range of MVS technologies along with a solid grasp of the trends and directions of emerging technologies and the ability to interpret their impact on existing information Systems
Requires graduate degree in Computer Science, Information Systems, Engineering, or other technical discipline.
The candidate must demonstrate no less than 12+ years of relevant experience working in a similar position.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases