2nd Level Operations Engineer

Job Description : * Second level customer complaint resolution with in defined SLA and TT update. * Liaising with third party vendors (like HP for hardware, Customer Support for application) for issue resolution either software or hardware.

Job Description : * Second level customer complaint resolution with in defined SLA and TT update. * Liaising with third party vendors (like HP for hardware, Customer Support for application) for issue resolution either software or hardware.

Job Description : * Second level customer complaint resolution with in defined SLA and TT update. * Liaising with third party vendors (like HP for hardware, Customer Support for application) for issue resolution either software or hardware.

* Second level customer complaint resolution with in defined SLA and TT update. * Liaising with third party vendors (like HP for hardware, Customer Support for application) for issue resolution either software or hardware. * Monitoring perfor

* Second level customer complaint resolution with in defined SLA and TT update. * Liaising with third party vendors (like HP for hardware, Customer Support for application) for issue resolution either software or hardware. * Monitoring perfor

Job Description : * Good understanding of relevant security technologies, such as Firewall, DDoS, malware management, Anti-Virus, Flow analysis, IDS/IPS, etc. * Manage and maintain uptime, configuration & policies for the security technologies

* Good understanding of relevant security technologies, such as Firewall, DDoS, malware management, Anti-Virus, Flow analysis, IDS/IPS, etc. * Manage and maintain uptime, configuration & policies for the security technologies (i.e. Firewall, SSL

Job Description : * Provide L1,L2 tier technical support to all AD system related issues. * Good administrative knowledge of AD, ADLDS, LDAP, ADFS, PKI in Windows Server 2008, 2008r2, Windows Server 2012, 2012r2. * Advanced knowledge of DNS,

Job Description : * Provide L1,L2 tier technical support to all AD system related issues. * Good administrative knowledge of AD, ADLDS, LDAP, ADFS, PKI in Windows Server 2008, 2008r2, Windows Server 2012, 2012r2. * Advanced knowledge of DNS,

Job Description : * Coordinate telecom systems outages and restoration. * Coordinate with Business Solution for SLA with external customers. * Issue telecom service bills and telecom performance reports. * Development & Unifying work proc

Job Description : * Coordinate telecom systems outages and restoration. * Coordinate with Business Solution for SLA with external customers. * Issue telecom service bills and telecom performance reports. * Development & Unifying work proc

Job Description : * Ensures on a daily basis that all technicians are assigned to a site. * Ensure parts & material orders are placed in support of timely and cost efficient execution * Deals with incoming customer calls and inquiries. Passe

Job Description : * Ensures on a daily basis that all technicians are assigned to a site. * Ensure parts & material orders are placed in support of timely and cost efficient execution * Deals with incoming customer calls and inquiries. Passe

Job Description : * Primary responsibility is to provide overall support for CRM system and other production support activities relating to CRM. * Ensure CRM SOP is accurately maintained. * Write system scripts to be run either manually or a

Job Description : * Primary responsibility is to provide overall support for CRM system and other production support activities relating to CRM. * Ensure CRM SOP is accurately maintained. * Write system scripts to be run either manually or a

Job Description : * Responsible for Preparing Service Architecture of DWDM, SDH, DVM, VSAT and other networks in accordance with SLA & existing Network infrastructure. * Planning, scoping, manage and implement telecom, data and network services

Job Description : * Responsible for Preparing Service Architecture of DWDM, SDH, DVM, VSAT and other networks in accordance with SLA & existing Network infrastructure. * Planning, scoping, manage and implement telecom, data and network services

Job Description : * Improve operation and operators level and response time\ increase efficiency. * Study build and correct capacity and strategy plan. * Study\design\upgrade\migrate\build new projects (Hardware, Software). * Reference fo

Job Description : * Improve operation and operators level and response time\ increase efficiency. * Study build and correct capacity and strategy plan. * Study\design\upgrade\migrate\build new projects (Hardware, Software). * Reference fo

Job Description : * In charge of contract issue among customer, Huawei, subcontractor, can guide and support team members can work according the contract. * Interface with related department, such as admin, CEG, HR, IT, etc. keep good relatio