Area Manager - AVP

Job Description

Job Description
Priority Banking manages affluent customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Consumer Wealth Management division and manages 350K wealth customers.
The incumbent will be responsible for handling a geographical area including clusters. The duties will include managing overall profitability of the area including meeting budgeted business volumes and P&L targets. Should be able to handle an overall team of 30-40 RMs and provide guidance and support to Unit Managers to achieve desired results.
Key Results Performance Measures Main Tasks
1. Client Leadership
Responsible for area wide revenue and P&L targets, and other key KPIs, ie Proactive calling, cross sell ratio.
- Monitor level of activity of RMs within each area through review
i. Financial dashboard deposit, investments, etc
ii. Non-financial (NTB, cross sell, proactive calling)
Design and execute sales and marketing plan specific to each micro market in order to achieve revenue target
Work with other departments to leverage opportunities within other segments, ie. Private Banking, SME, RM Retail, Corporate Banking, Brokerage.
Ensure first 100 customers within each area are personally known and have been visited within the past 12 months at least one by AM.
2. Compliance & Risk
To be fully aware of all policies relating to operational risk, salesprocesses, credit policy etc and comply with the same
To safeguard the reputation of Bank by employing best practices and acting in a professional manner at all times
To have full awareness of all policies and procedures issued in relation to credit lending, money laundering prevention and KYC
To comply with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising manager(s).
3. Management & Team Leadership
Take an active part in development of the team of RMs and Unit Managers within the assigned area.
- On the job coaching and feedback sessions for RMs and Unit Managers.
- Structured workshop for new recruits on
- Basic Priority Banking offering
- Sales pitch and closing deals (role modeling)
Regular performance dialogue with Unit Managers on their unit's performance.
- Underperforming RMs on their performance
Recruitment of CSRs and RMs into the team and take active part in promotion of CSRs and RMs through their career program plan.
- develop interview techniques to assess external and internal candidates.
- Shortlist AMs ready for promotion to Sr. RM and UM role, Private Banking
- Shortlist CSRs for AM role
Capacity Planning - proactively review the capacity plan within the area and make recommendations on the number of RMs / CSRs required within each area
4. Strategy Implementation
Communicating the key strategic messages of the bank/business and reinforcing the message at regular intervals.
To be competent to use discretionary powers, on a case-to-case basis, for approvals and waivers
To adopt an open and effective communication style and to be a strong team leader for the benefit of the overall team/unit
To provide support on key initiatives and projects related to overall PRB banking strategy
Provide the ‘Product Development team with customer's feedback/ suggestions thereby contributing to a competitive product offering.
5. Self Development To continuously strive for self-development and improvement by identifying training/coaching needs and communicating them in a timely manner to the Head - Priority banking, as appropriate.
To keep abreast of market trends, customer preferences and new products, as well as to regularly monitor activity by key competitors
4. Person Specifications (required to carry out the job, not what the current or recommended incumbent possesses)
Specifications Description of Knowledge / Skill etc. Desirable or Essential
A. Education
. General
. Professional University Degree in Business or Finance /MBA degree will be more preferable.
English, while knowledge of regional languages is of advantage.
B. Experiences
(Years & Type)
. Industry
. Regional
. Functional 4-6 years in a sales role in the Financial services/Banking industry or 5+ years in Experience across a wide range of Banking areas, e.g. Retail, wealth management
C. Knowledge & Skills
. Technical
. Managerial
Excellent communication and presentation skills interpersonal skills are essential for this role.
Supervisory ability and experience effective communication skills both orally and in writing.
D. Behavioural Competencies
. Thinking Related
. People Related
. Self Related Strong business judgment and superior analytical abilities, particularly in financial analysis
Strong interpersonal and team working skills and an ability to work effectively at all levels of the organization able to build relationships and network effectively and gain Broad respect throughout the organization
Ability to multi-task and work under pressure flexibility with last-minutes challenges/changes.
Strong sense of professionalism and integrity
Ability to work comfortably with different cultures, backgrounds and skills
Minimum : 6-11 years of experience
Banking Industry is must
Emirati National
4-6 years in a sales role in the Financial services/Banking industry or 5+ years in Experience across a wide range of Banking areas, e.g. Retail, wealth management
University Degree in Business or Finance /MBA degree will be more preferable.

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