Assistant Spa & Recreation Manager (Delta Hotels City Center Doha)

Assistant Spa & Recreation Manager (Delta Hotels City Center Doha)

Marriott International
1-4 years
Not Specified

Job Description

Job Description :

Posting Date Jul 04, 2022 Job Number 22081032 Job Category Spa Location Delta Hotels City Center Doha, Umm Arsaan Street, Doha, Qatar, Qatar VIEW ON MAP Brand Delta Hotels & Resorts Schedule Full-Time Relocation N Position Type Non-Management Located Remotely N With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World at Delta Hotels. JOB SUMMARY Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Assists with managing aspects of the available recreation activities which may include pool areas entertainment zone/game-room, fitness center, and child activities center, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Assists with continually striving to improve guest and employee satisfaction and maximizing the financial performance in areas of responsibility. CANDIDATE PROFILE Education and Experience High school diploma or GED 1 year experience in the spa, guest services, recreation/health club operations or related professional area. OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major no work experience required. CORE WORK ACTIVITIES Assisting in Management of Spa Operations and Budgets Ensures all employees have the proper supplies, equipment and uniforms. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Manages supplies and equipment inventories within budget. Maintains cleanliness of spa and related areas and equipment. Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Ensures employees understand expectations and parameters. Brings issues to the attention of the department manager and Human Resources as necessary. Assisting with Recreation Operations Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Monitors quality, standards and meets the expectations of the customers on a daily basis. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Schedules events, programs, and activities, as well as the work of others. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Develops specific goals and plans to prioritize, organize, and accomplish work. Supports the management of outside vendors including water sports and scuba. Assists with managing group activities including team building events. Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs. Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.). Assists with managing aspects of the available recreation activities which may include pool areas entertainment zone/game-room, fitness center, and child activities center, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Emphas guest satisfaction during all departmental meetings and focusing on continuous improvement. Provides services that are above and beyond for customer satisfaction and retention. Strives to improve service performance. Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed. Conducting Human Resources Activities Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Participates in the performance appraisal system process, giving feedback when needed. Coordinates training activities for employees in department. Encourages and builds mutual trust, respect, and cooperation among team members. Communicates expectations and performance objectives to subordinates subordinates are also open to raise questions and/or concerns. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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