Associate.Customer Care.Aster Muwaileh Medical Centre

Associate.Customer Care.Aster Muwaileh Medical Centre

Aster DM Healthcare
Not Specified
Not Specified

Job Description

  1. DO - Key Responsibilities
  2. Welcome & greet patients & ask query of the patient as per set checklist
  3. Help in Registration form & Insurance form fill up
  4. Check the patient category - Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
  5. Assist patients to complete all necessary forms and documentation including medical insurance
  6. Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
  7. Send patient to concerned counter. Assist patient if required in reaching to the counter
  8. Handover Patient Registration Cards to the patients
  9. Act as first level of Problem Solving and grievance handling of patients
  10. Maintain cordial patient relations
  11. Ensure patients are informed if a doctor is running late or called out
  12. Ensure reception area is well maintained, neat and clean
  13. Ensure all standard protocols set by organization are maintained
  14. Check with Insurance Coordinator for cases requiring approvals
  15. Coordinate with Symphony for insurance related matters
  16. Check with Insurance Coordinator the status of the Insurance card produced by the patient
  17. Check with the Insurance coordinator about the packages covered
  18. Receive Patient File
  19. Enter details in the system
  20. Get insurance card
  21. Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
  22. Collect money from patients
  23. Make Backdate billing for pending approvals
  24. Call & follow-up with patients regarding NP amounts


Aster Hospitals, one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals are located in 4 countries in the GCC specializing in primary, secondary and tertiary healthcare.
These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a simple yet strong promise to its people: We'll treat you well. Overall, Aster DM Healthcare Group has a strong presence in GCC and is an emerging healthcare provider in India with 25 hospitals, 116 clinics and 238 pharmacies manned by 20,500+ workforce (including approx. 1250 doctors on fee for service basis) from across the geographies.

ABOUT US Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: 'We'll treat you well.' We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the 'Aster', 'Medcare' and 'Access' brands. For more details please visit our website

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