·Patient Registration – Performs accurate & complex registrations in ambulatory locations, with a goal of exceeding service department expectations. Completes complex work queues and quality data corrections assigned by management so that Revenue Cycle operations are not delayed.
·Identification – Consistently performs Patient Identification practices through the performance of accurate medical record selection. Reports duplicate medical record numbers to management for further investigation to support patient safety goals. Reviews and validates printed wristbands with each patient and performs biometric validation.
·Confidentiality - Observes and maintains patient privacy and confidentiality during all Patient Access operations.
·Insurance Eligibility – Completes insurance eligibility successfully which may require direct contact with the insurance company to support successful financial revenue results.
·Scanning Requirements – Accurately scans Patient Identification cards, Insurance Cards, Vaccine Records, and Newborn Birth Certificates into the medical record to support patient safety goals and successful financial revenues results. Ensures insurance information is updated and accurate for each visit.
·Biometric Process – Performs Consistent and methodical implementation of the biometric system in Patient Identification practices which supports patient safety goals.
·Performs Radiology Arrivals - Accesses RadNet work list to check arrival of the patient for the technologist.
·Safety policies and procedures - Adheres to Radiation, MRI and surgery safety policies and procedures.
·Signatures – Thoroughly explains all registration documents and captures patient signatures. Correctly notates forms in instances where the patient signature is unobtainable. Notates when parental consent is obtained over the telephone.
·Prepares multiple consent documents –Organizes and prepares different Radiology consents for signatures between the technologist and the patient.
·Patient Experience – Utilizes the department in patient communications and interactions; in all telephone, email and/or during face-to-face patient encounters.
·Ethics - Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies.
·Scheduling Appointments – Accurately books multiple and complex appointments for patients in accordance with hospital requirements. Upon booking each appointment, a pre-registration is required so that finance, nurses and clinicians may complete workflow components prior to the patient’s next visit. Thorough and correct entry of data and patient information which supports patient safety goals. Performs complete and methodical pre-registrations.
·Patient Cash Collections – Assists with change fund detail and daily deposits. Systematically processes in patient cash collections and issues a receipt. Timely notification to Patient Access management of any collection / deposit issues at the end of shift.
·Medical Necessity – Performs Medical Necessity and collects patient due as required supporting successful revenue results. Escalates all medical necessity issues to the appropriate clinical delegate.
·Wristbands – Leads in consistently performing Patient Identification practices, including the application of patient wristbands. Skills
Ability to learn the following applications and utilize on a daily basis: