Banquet Supervisor

Banquet Supervisor

2-3 years
Not Specified

Job Description

Position: Banquet Supervisor
Department: Food & Beverage
Reports to: Assistant Banquet Manager
To oversee and direct all aspects of the guests function to achieve the highest possible guest satisfaction.
  • Maintain and promote Raffles Hotels & Resorts Brand Promise and operational excellence.
  • Direct all operational activities towards supporting the Raffles Dubai's Mission, Vision, and Core Values.
  • Must know the standards set by Raffles Hotels & Resorts (MOG) and Raffles Dubai standards.
  • Assisting manager in the Meeting's operation.
  • Develop weekly Meeting Center duty roster and station plan.
  • Handling of guests complains.
  • Ensuring of service standards during operations and also to give training and guidance.
  • Performs opening/ closing duties as assigned. (Check list)
  • Meeting Room maintenance and housekeeping.
  • To update and disseminate relevant information to Meeting Centre employees.
  • Assist in employees development, counseling and resolving staff conflict.
  • Welcoming the guests, assist & lead them to the meeting room.
  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Monitor Meeting Center personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention.
  • Manage and provide direction for day-to-day operation and administration of all components of Meeting rooms.
  • Supervise and coordinates any requests from the guest concerning meeting rooms.
  • Is fully aware of the Credit policy.
  • Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
  • Sign in and out in the logbook before and after shift.
  • Learning of safety, sanitation and hygiene policies.
  • Participation in internal training and necessary meetings.
  • Have a thorough understanding and knowledge of all food and beverage items in the menu.
  • Maintain detailed knowledge of coffee breaks menus and other outlets operation timing, including daily specials.
  • Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility.
  • Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
  • Carry out any other duties as and when assigned by the Management of the Hotel.
  • Assist other Food & Beverage Outlets in their operations within peak times when needed

  • Excellent reading, writing and oral proficiency in English
  • Experienced in all aspects of banquet service
  • Must be well-presented and professionally groomed at all times
  • Excellent leader and trainer with solid motivational and teamwork skills
  • Attention to detail and strong interpersonal skills to deal with diverse staff
  • Knowledge of Excel, MS Word, Power Point

  • Hotel Restaurant Management graduate

  • Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment

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