Welcomes customers by determining their coffee interests and needs.
Educates customers by presenting and explaining the coffee drink menu; answering questions.
Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.
Generates revenues by attracting new customers; defining new and expanded services and products.
Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment
Introduces customers to the menu and announces daily or seasonal menu specials
Answers questions about menu items, ingredients, and pricing
Takes customers orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them
Passes customer orders along to kitchen staff for preparation
Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
Removes used dishes, glasses, and flatware from tables
Prepares cheques and delivers them to customers
Processes cash and credit card payments and returns change to customers if necessary
Sets tables with dishes, glasses, and flatware and refills condiments
Maintains familiarity with menu items, specials, and restaurant information
Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs
JOB DESCRIPTION: Performs preparatory work such as washing, peeling, cutting ingredients Prepares beverages including a range of coffee, protein shakes and smoothies Weighs and measures designated ingredients Cuts meat into cubes or slices or use pre
Oversee daily delivery operations including but not limited to customer satisfaction Works collaboratively with other departments especially Service, Logistics, Inside Delivery and Sales
Commitment to customer satisfaction and service excellence Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blend coffees, or teas
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