Job Description
Reporting to the Boutique Manager, you will be part of the sales team within our Fragrances and Beauty Boutique (make-up, fragrances and skin-care), and you will contribute tocreating a loyal client database by ensuring a unique and memorable experience is given to each client.
Your main responsibilities are :
To embody Chanel values and DNA
- Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
- Co-create stories with and for clients, share the brand culture and blend it with the clients personal story
- Nourish a beauty culture, constantly follow latest trends and be pro-active in self-learning
- Be a brand ambassador by respecting grooming guidelines at all time
To surpass client expectations
- Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel's rituals and standards
- Ensure clients are welcomed in a high level manner in order to create a strong relationship with them and ensure brand loyalty
- Develop cross-selling among all categories in the boutique
- Handle clients service complaints and requests effectively and according to guidelines
- Build your own client data base and work on clienteling along with your Manager
To manage the skincare cabin
- Support and coach the team by sharing your extensive knowledge in skincare
- Animate the skincare cabin by providing skincare consultations and treatments
- Ensure skincare stocks are effectively managed (inventory, order)
- Give recommendations (action plans, animations, new ideas) to constantly enhance and boost the skincare category
- Share best practices with the team to offer skincare during the selling ceremony and develop cross-selling among all categories
- Be aware of the latest trends in skincare (competitors, technologies & innovations, digital)
To operate the Boutique
- Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
- Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
- Collaborate with others and contribute to build the success of the Boutique by achieving sales targets and KPIs
You are a fully trained Beauty Therapist with 5 years of experience within a luxury spa and salon environment. You have strong expertise with facial treatments and client experience. You are passionateabout the field of Beauty and have a strong understanding of client experience. Your excellent interpersonal, communication skills and sense of initiative, along with a strong intercultural approach will be a real asset to succeed in this position.
Fluency in English and Arabic is a must
Permanent position based in Al Ain Mall, Abu Dhabi (new boutique to be opened)
Job Details
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About Chanel
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to work and to their life's calling. Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth. At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful, and caring in inspiring our people fostering environments that reflect our strong values encouraging and enabling inclusion and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.
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