Business Analyst 1

Business Analyst 1

Mindtree Limited
Abu Dhabi
8-10 years
Not Specified

Job Description

Job Title: Business Analyst 1
Experience Range: 8-10 years
Location : Abu Dhabi

Job Description:


The Business Analyst identifies and understands business issues and processes. The role defines and documents customer needs to produce functional requirements, provide functional subject matter expertise for development and customer facing teams, and produce training materials for customer training. The Business Analyst validates and improves customer requirements by verifying adherence to required functionality in delivered solutions, managing customer change requests, and providing the customer with ways to improve their processes by effectively using SITA's applications.
  • Analyse and document customer requirements and business processes;
  • Perform functional gap analysis with respect to standard product offerings at pre and post sales;
  • Provide insight to management on ability and timeframes for delivery against identified product gaps;
  • Prepare specifications for development teams to determine effort, feasibility, scheduling etc.
  • Assist in the management of customer's technical expectations;
  • Confirm and negotiate functional specifications upon activation of a project;
  • Define ways the customer can improve their business process and how SITA's applications can assist;
  • Provide customer sponsorship of development project by ensuring customer requirements are delivered as per their specification with respect to being involved in the development process;
  • Provide technical hands-on expertise where needed;
  • Manage scope creep via agreed change request process;
  • Manage user acceptance and user acceptance tests;
  • Provide technical hands-on expertise where needed;
  • Continuously refresh knowledge of SITA products;
  • Analyse assess develop devise plan negotiate and present modern implementations for client sites;
  • Provide guidance for solution designers to scope site implementations;
  • Ensure highest level of quality is achieved within assignments at all times;
  • Knowledge share with others in order to improve the knowledge and skills within the team.

  • 7 years of experience in business analysis including experience of multiple business analysis techniques and requirements lifecycle management;
  • Experience of using Jira requirements management tool
  • Experience of using Scrum Methodology as a PO, and DevOps practices;
  • Experience of developing and providing training is preferred.
  • Min 4 x IT projects in Passenger Targeting, Transportation Security, Military, Defense, or Intelligence


  • Customer focused;
  • Possesses sound judgemental and decision-making skills;
  • Excellent interpersonal skills;
  • Strong problem and conflict management skills;
  • Demonstrated ability to work effectively in diverse groups at various levels of the organisation;
  • Excellent written and verbal communication skills;
  • Ability to work independently;
  • Knowledge of Microsoft Office tools including Visio;
  • Knowledge of a Requirements Management Tool is preferred;
  • Use case development is preferred;
  • Knowledge of the Unified Modelling Language is preferred;
  • Excellent written and spoken language skills in English.
  • Arabic Language is strongly preferred
  • Min 4 x IT projects in Passenger Targeting, Transportation Security, Military, Defense, or Intelligence


  • Business Analysis
  • Financial Acumen
  • Methods and Tools


  • Adhering to Principles & Values
  • Communication
  • Creating & Innovating
  • Customer Focus
  • Impact & Influence
  • Leading Execution
  • Results Orientation
  • Teamwork

  • Bachelor's degree or related field or equivalent work experience required.

Mindtree Limited

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