Business Analyst - CRM

Business Analyst - CRM

SNS Group
Not Specified
Not Specified

Job Description

  • Review and manage CRM production issues/defects between quickly and efficiently within the SLA.
  • Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology.
  • Establishing workflows and standards or entering data in the CRM
  • Manage and handle CRMs platforms performance with providing performance & dashboard report. Instruction staff on how to use the CRM
  • Meeting with teams to help them analyze business trends
  • Ensure that All Risk documents are uploaded on the team space.
  • Support RBWM in increasing Products Sales through Digital Channels by taking the initiative in providing possible solutions in CRM
  • Perform a performance report of functions efficiency for the new releases
  • Handling CRM interactions Report.
  • Provide training sessions for the required users after each sprint release.

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