Butler

Butler

Accor
Not Specified
Not Specified

Job Description



POSITION DESCRIPTION
Position : Butler
Department : Butler Service
Reports to : Head Butler / Senior Butler
PURPOSE OF POSITION
To provide an endlessly enchanting experience to all the in house residents through the raffles personal touch.
KEY ROLES & RESPONSIBLITIES
  • Ensures all the residents receive prompt and courteous service.
  • Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.
  • Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.
  • Checks the expiry dates of all perishables and practices optimum usage of recourses.
  • Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
  • Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
  • Ensures that consumption of resident supply is under control
  • Delivers the Raffles touch by exceeding the resident's expectations and providing pro active personalized service.
  • Practices up-selling of the hotel products and facilities.
  • Adhere to the core values and the Brand dimension of Raffles Dubai
  • Ensure that repeat residents are met and greeted regularly and the profiles are updated.
  • Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
  • Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.
  • Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
  • Attends daily briefing and notes all information about the residents and functions
  • in the hotel
  • Creates an environment which is congenial and ensures all team members are treated equally and with respect.
  • Fully aware of Raffles Hotels & Resorts standard.
  • Fully understands the difference of guest levels (VIP)
  • Fully understands the difference of room categories.
  • Performs related duties and special projects assigned.
  • Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
  • Respects guest privacy and does not discuss any private information with other colleagues.
  • Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
  • Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
  • Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
  • Takes initiative and provides all residents with pro active and personalized service
  • Provides the third service to all residents and ensure all rooms / suites are tidied up after residents leave their room.
  • Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
  • Checks all items (Amenities, laundry, etc) before delivering to the residents.
  • Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
  • Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
  • Does not intrude into the private space of residents more than what is necessary.
Occupational Health and Safety Responsibilities
  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES
  • Good English language verbal and written communication skills
  • Good level of engagement with residents
  • Ability to work cohesively with co-workers and managers as part of a team
  • Ability to be attentive to guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with hotel residents and patrons
  • Ability to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS
  • Degree from School for Tourism & Hotel Management

EXPERIENCE
  • Minimum two year's experience as a butler.

About Accor

Job Source : careers.accor.com

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